F.A.Q.s

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Order

How do I place my order

To place an order, follow these steps

  1. Browse through our wide catalog of products until you find something you like, choose the relevant size (if you are not sure of the size, refer the size chart to find the correct size) and click on the ‘Add to cart’ button (you are eligible to add multiple products to your cart).
  2. ‘Shopping cart’, you can either choose to continue shopping or confirm the order.
  3. Once the Shopping cart is all set, proceed to checkout, submit your shipping address, select the desired payment process and confirm your order.
How will I receive my Order?

You will get your products delivered within 3-6 days.

How will I get confirmation that my Order is placed successfully?

We’ll send an email with your order information to confirm. Sit back, relax and wait for your awesome products to arrive.

I paid online for my order. The order was not successful but my money got deducted. What really happened with my money?
  1. Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days.
  2. For assistance you can write to us at info@ekavala.in, we will be happy to help you out.
How should I check the status of my Order?
  1. If you have a user account and were logged in while you placed your order, rest assured you can track the status of your order in your ekavala.in account.
  2. Once your order is placed, we will send you confirmation of your order details over email and SMS. Again, once we dispatch your shipment you will be notified via SMS. In case of any unusual event which delays your order, you would receive a special update from our end.
  3. If you still have apprehensions, write to us at info@ekavala.in, and your issue will be addressed.

Payments

I made an online payment for my order. The order was not successful but my money got deducted. What really happened with my money?
  1. Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days.
  2. For assistance you can write to us at info@ekavala.in, we will be happy to help you out.
Is it safe to shop online if I make payment using net banking, Debit card or Credit Card or Wallet?

Yes. We process 100% Secure payments using the best SSL certificate so you will be able to buy safely and securely. Also, we are using the most trusted payment gateway – PayU. Buy with confidence.

Why am I not getting any COD option on the payment page?

We are currently, not operating in the Cash On the Delivery mode of payment. We support Digital India initiative 🙂

Are there any hidden charges?

There are absolutely no hidden charges. Any octroi or sales tax is actually borne by ekavala.in. You pay only the amount that you see in your order summary.

Delivery

What is the delivery time period?

3-6 days.

Who does the delivery?

We have tie-ups with reputed courier companies, so your orders will be delivered to your doorstep.

What happens when the delivery guy messes up?

All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition. If you have any complaints, shoot an email to us at info@ekavala.in

Do you apply any shipping charges?

We offer FREE Shipping across India.

Account

What to do if I forgot my password?

Just click on ‘Forgot Password’ option and we will send a reset password link to you to your email address registered with us.

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